FAQ

Frequently Asked Questions

How do I get started with DTdogs.ca?

Getting started is simple! Just sign up on our website, fill in your pet’s details, and book your first service. Our team will guide you through everything.

What services do you offer?

We offer a range of pet care services including:

  • Daycare
  • Boarding / Overnight stay
  • Grooming
  • Walking services
  • Special care services
How do I book a service?

You can easily book through our website or contact us directly via phone/WhatsApp. Select your preferred service, date, and time.

Is there flexibility in drop-off and pick-up times?

Yes, we offer flexible timing options. However, we recommend informing us in advance for smooth scheduling.

Do you provide overnight boarding?
Yes, we offer safe and comfortable overnight boarding with proper supervision and care.
Will my dog be walked during the day?

Absolutely! Regular walks and playtime are included to keep your dog active and happy.

What are the vaccination requirements?

For the safety of all pets, dogs must be up-to-date with:

  • Rabies
  • DHPP (or equivalent)
  • Other recommended vaccinations
Can unneutered/unspayed dogs attend?

Yes, but it depends on behavior and age. We may have certain restrictions for group interactions.

What if my pet gets sick during their stay?

Your pet’s safety is our priority. If any issue arises:

  • We immediately inform you
  • Provide basic care
  • Visit a vet if needed
Do you provide food for pets?

You can bring your pet’s regular food for consistency. We can also provide food on request.

How many pets are handled at a time?

We maintain a controlled number of pets to ensure:

  • Proper attention
  • Safety
  • Stress-free environment
What if I need to cancel my booking?

We have a simple cancellation policy. Please inform us in advance to avoid charges.

Do you offer special care for pets with medical needs?

Yes! We follow all instructions carefully. Just provide:

  • Written instructions
  • Medication details
How early should I book services?

We recommend booking at least 2–3 days in advance, especially during weekends or holidays

Frequently Asked Questions

What is the DTdogs.ca Pet Chauffeur Service?

Hand & Paw offers a premium pet chauffeur service across the GTA (Toronto), providing safe pickup and drop for daycare, grooming, vet visits, and home care.

How much does the service cost?

Our pricing is based on:

  • Distance within GTA
  • Type of trip (one-way / round trip)
  • Timing (peak / scheduled slots)

Custom pricing is shared after booking request.

When does the chauffeur service run?
Our service operates on pre-scheduled time slots throughout the day to ensure smooth routing and safety for all pets.
What if I’m late for pickup or drop-off?

We request clients to be on time.

  • A short grace period is allowed
  • Delays may lead to rescheduling or additional charges
Is there a minimum number of pets required?

No, we offer service for individual pets as well as shared rides depending on the route and availability.

Do I need to book in advance?

Yes — advance booking is required, especially in busy areas like GTA to secure your preferred slot.

Do I need to sign a waiver or provide details?

Yes, before first service:

  • Pet details form
  • Emergency contact
  • Behaviour & health info

This ensures safe and smooth transport.

How far does the service cover?

We primarily operate across the Greater Toronto Area (GTA).
Extended travel can be arranged upon request.

What are the safety requirements?
  • We follow strict safety protocols:

    • Secure harness / crates
    • Sanitized vehicles
    • Trained handlers
    • Calm, stress-free transport environment

    (Pet taxis typically use carriers and safe handling systems for transport)

What makes Hand & Paw different from regular pet taxis?
    • Premium chauffeur-style service
    • Structured routing
    • Experienced handlers
    • Focus on calm & safe travel experience
Contact Us

218 Queen Street (E) Toronto, Ontario M5A 1S3

Floor 15, 65 High park avenue, Toronto, Ontario M6P 2R7

Mon – Sun: 7AM – 7PM

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